When it comes to scheduling any sort of service work for your residence or your business, it makes sense that you want to know that the person coming to do the job is highly experienced and trained in the work you need done. When it comes to installation, or any service on an HVAC system, there is no exception to this fact.
But just because an HVAC contractor is popular, or a company is affordable, doesn’t make that the right contractor for your particular job. It’s important to do your homework and to ensure that the HVAC company you choose is a right fit for you and your needs. We’ve provided a brief guide below to help you do just that.
Check Their Credentials
It’s a wise idea to ask your HVAC technician(s) for their business license and insurance information. It’s important that you not assume just because they’re in a uniform and drive a commercial vehicle that they have what it takes to service your HVAC systems.
Double check with your local licensing office to confirm that the business you’re choosing has an up-to-date license. Verify that their insurance policy is up to date as well by calling the insurance company and finding out what is covered. Although we all try our best to prevent them, sometimes accidents do occur, and when one happens it’s important to know that your HVAC company will cover the costs.
Do They Have the Right Training?
Ask your prospective HVAC professional about the level of training they’ve had. Most companies require some level of technical degree from a vocational school. These types of programs hone in on the latest advances in HVAC technology, EPA regulations, and standard maintenance and repair.
Ask too if they’re familiar with your existing HVAC system. If you’re on the lookout for a new unit, you’ll want to make sure that your technician is qualified to service the brand.
How About Estimates?
It’s important that your HVAC contractor give you an estimate before they begin work, so you know what to expect and there aren’t any surprises later on. But it’s not enough to just have a verbal agreement. Make sure you get the estimate in writing, and that it’s signed.
Another thing to keep in mind is while it is not rare to require a deposit on larger projects (especially for commercial settings), your HVAC contractor should not ask you to pay for the whole job up front.
Check Their Reviews
Finally, nothing is a better indicator of good service than if previous customers have positive things to say about the company. Check the company’s customer reviews and see what’s being said. Generally speaking, if a company has a decent reputation in the area you need service, it’s going to be reflected in the reviews. Another suggestion for checking to see what others are saying is taking a look at reviews with the Better Business Bureau and Google.